Salex allows user to book hotels :
Salex Food and Grocery Servce
The details of the menu and price list available on the Platform with respect to restaurant services, goods or any other services are based on the information provided by the Merchants and Salex shall not be responsible for any change or cancellation or unavailability.
Buyers and Merchants agree and acknowledge that Salex is not responsible for any liability arising out of delivery services provided by PDP to them.
Buyers may not be able to avail Services if their delivery location is outside Salex’s current scope of Service. Salex will keep the Buyer informed of the same at the time of confirming his/her Order booking.
Buyer understands that delivery time quoted at the time of confirming the Order is an approximate estimate and may vary based on the information obtained from PDPs and Merchants. Salex will not be responsible for any delay in the delivery of an Order.
Buyer understands that there are certain Merchants who undertake delivery of their goods and services to the Buyer and the Merchant may charge the Buyer for such service. Salex exercises no control on such delivery services and same shall be under the control of Merchant alone and hence all or any disputes arising out of such delivery services shall be between Buyer and Merchant alone. Salex shall not be responsible for such delivery services and assumes no liability for disputes arising out of the same.
Buyer’s Order will be only delivered to the address designated by him/her at the time of placing the Order on the Platform. Buyer’s Order will be cancelled in the event of any change of the address as informed by the PDP and Buyer shall not be entitled to any refund for the same. Delivery of goods and services in the event of change of the delivery location shall be subject to acceptance by the PDP or sole discretion of Salex.
The Buyer shall undertake to provide adequate directions, information and authorisations to accept delivery. In the event of no delivery due to any act or omission attributable to Buyer, the goods or services shall be deemed to have been delivered to the Buyer and all risk and responsibility in relation thereto shall pass to the Buyer without being entitled to any refund.
The Buyer understands that Salex’s (including Merchant’s and PDP’s) liability ends once Order has been delivered to him/her, except where the product liability of the Merchant subsists.
You agree and acknowledge that Salex shall be liable in the event you have failed to adhere to the Terms of Use.
Salex does not offer any refunds against goods or services already purchased from a Merchant or PDP through the Platform unless an error that is directly attributable to Salex has occurred during the purchase of such product or services.
We constantly strive to provide you with accurate information on the Platform. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.
If you use the Platform, you do the same at your own risk.
Buyer agrees that the Services shall be provided through the Platform only during the working hours of the relevant Merchants and PDPs.
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within three minutes of the Order being placed. However, subject to Buyer’s previous cancellation history, Salex reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within three minutes followed by suspension of account, as may be necessary in the sole discretion of Salex.
If Buyer cancels his/her Order after three minutes of placing it, Salex shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as compensation for the damages suffered by Salex, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.